Customer Support Agreements
Customer Support Agreements are service packages tailored to include tools and services that suit your needs. These packages offer a number of benefits for your business.
Be Successful with Customer Support Agreements
With Customer Support Agreements, you can mine quarries and build roads with maximum uptime, expert knowledge and enhanced productivity. You can also have an impact on infrastructure in towns, cities and countries anywhere in the world with full support from your Volvo dealer.
When you and your Volvo dealer customize an agreement that best fits your needs, you have access to a Volvo technician that is trained on and knows your machine. You will come to trust this person with the maintenance of your machine investment and with how to make the best use of your Volvo to make you the most money.
Key Benefits of Customer Support Agreements Include:
Customer Support Agreements strengthen the relationship between dealer and customer, allowing the dealer technician to make sure your machine is up and running its best.
An agreed price per hour helps you plan your operations, reduce your risk and make you more competitive in bidding for contracts.
Focus on Your Core Business
Customer Support Agreements can help you to focus on the most important part of your business with complete peace of mind.
Maximize Uptime Potential
The Volvo Service Program is a set of specific actions and checks that are performed by trained Volvo Service Technicians on your machine.
With four Customer Support Agreements to choose from, you can pick the best package to suit your needs. Choose between White, Blue, Silver and Gold.
White Customer Support Agreement
The White Customer Support Agreement offers regular machine inspections carried out by trained Volvo Service Technicians on all vital parts and functions.
Blue Customer Support Agreement
The Blue Customer Support Agreement offers preventive maintenance and inspections. Analysis tools and services like CareTrack, Volvo Oil Analysis and MATRIS analysis can be included to monitor your machine.
Silver Customer Support Agreement
The Silver Customer Support Agreement offers the same actions as a blue agreement as well as carrying out repairs on selected components.
Gold Customer Support Agreement
The Gold Customer Support Agreement is our most comprehensive offer. This agreement offers preventive maintenance, inspections and needed repairs carried out by trained Volvo Service Technicians. Your dealer will perform the same actions as a silver agreement including repair on all parts to meet the high expectations of productivity and uptime.